Morningstar Product incident
Morningstar Service Notification: Morningstar Data Delay Issue
Morningstar Product experienced a minor incident on May 24, 2023 affecting Morningstar Advisor Workstation, lasting 17h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 24, 2023, 01:49 PM UTC
Morningstar is experiencing a database issue which is causing a delay for index and performance data. Our team is working to fix the problem as quickly as possible. We apologize for the inconvenience and will update you as we work to resolve the issue. Contact Morningstar Support if you have any additional questions or needs.
- monitoring May 24, 2023, 04:58 PM UTC
As we shared with you earlier, Morningstar is experiencing a database issue which is causing a delay for index and performance data. Our team is continuing to work on the problem. We will update you as we work to resolve the issue. If you have any questions or if you continue to experience any issues, please contact Morningstar Support.
- resolved May 25, 2023, 01:58 PM UTC
Morningstar has fixed the database issue that caused a delay for index and performance data for May 23rd, and the updated data is now available. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.