Morningstar Product incident
Morningstar Service Notification: Excel Add-In Performance Unavailable
Morningstar Product experienced a minor incident on May 26, 2023, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 26, 2023, 03:35 PM UTC
Morningstar Excel Add-In is experiencing a functionality issue where performance is unavailable. Our team is working to fix the problem as quickly as possible, but we recommend clients try clearing cache and cookies to address the issue. We apologize for the inconvenience and will update you as we work to resolve the issue. Contact Morningstar Support if you have any additional questions or needs.
- resolved May 26, 2023, 04:07 PM UTC
Morningstar has fixed the issue that affected the performance availability of Excel Add-In and service is now restored. For any clients impacted by this issue, we recommend you re-run your impacted items to ensure you have the latest data. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.