Morningstar Product incident

Retirement Manager: EZ Enroll API Slowness

Morningstar Product experienced a minor incident on July 22, 2023 affecting EZ Enroll API, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started: Jul 22, 2023, 04:57 AM UTC
Resolved: Jul 22, 2023, 08:22 AM UTC
Duration: 3h 24m
Detected by Pingoru: Jul 22, 2023, 04:57 AM UTC

Affected components

EZ Enroll API

Update timeline

investigating Jul 22, 2023, 04:57 AM UTC

Retirement Manager - EZ Enroll API is currently experiencing slowness. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please email [email protected].
resolved Jul 22, 2023, 08:22 AM UTC

We have fixed the issue that caused the outage of Morningstar EZ Enroll API. The problem occurred because of deadlock in database and service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any further questions or needs, please email [email protected].