Morningstar Product incident

Retirement Manager User Experience Outage

Critical Resolved View vendor source →

Morningstar Product experienced a critical incident on January 10, 2024 affecting Retirement Manager User Experience and EZ Enroll API and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 06:56 PM UTC
Resolved
Jan 10, 2024, 07:03 PM UTC
Duration
7m
Detected by Pingoru
Jan 10, 2024, 06:56 PM UTC

Affected components

Retirement Manager User ExperienceEZ Enroll APIExpress API

Update timeline

  1. investigating Jan 10, 2024, 06:56 PM UTC

    Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

  2. investigating Jan 10, 2024, 06:56 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 10, 2024, 07:03 PM UTC

    This incident has been resolved.