Morningstar Product incident

Morningstar Service Notification: Analytics Lab Notebooks Unavailable

Morningstar Product experienced a minor incident on January 12, 2024, lasting 8h 27m. The incident has been resolved; the full update timeline is below.

Started: Jan 12, 2024, 02:32 PM UTC
Resolved: Jan 12, 2024, 11:00 PM UTC
Duration: 8h 27m
Detected by Pingoru: Jan 12, 2024, 02:32 PM UTC

Update timeline

identified Jan 12, 2024, 02:32 PM UTC

Morningstar Direct is experiencing an availability issue with Analytics Lab Notebooks where the Notebook names are not appearing and are unable to open. Our team is working to fix the problem as quickly as possible. We apologize for the inconvenience and will update you as we work to resolve the issue. Contact Morningstar Support with any additional questions or needs.
resolved Jan 18, 2024, 03:46 PM UTC

We have fixed the issue that affected the availability of Morningstar Analytics Lab and service is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Morningstar Support.