Morningstar Product incident

Morningstar Service Notification: Morningstar Direct Slowness

Minor Resolved View vendor source →

Morningstar Product experienced a minor incident on November 4, 2022, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2022, 03:00 PM UTC
Resolved
Nov 04, 2022, 04:00 PM UTC
Duration
1h
Detected by Pingoru
Nov 04, 2022, 03:00 PM UTC

Update timeline

  1. investigating Nov 09, 2022, 03:43 PM UTC

    Morningstar Direct is currently experiencing slowness. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Support.

  2. resolved Nov 09, 2022, 03:44 PM UTC

    We have fixed the issue that caused the slowness of Morningstar Direct. The problem occurred because high server usage and service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Morningstar Support.