Morningstar Product incident

Morningstar Service Notification: Morningstar Direct Slowness

Morningstar Product experienced a minor incident on December 19, 2022, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started: Dec 19, 2022, 03:04 PM UTC
Resolved: Dec 19, 2022, 04:07 PM UTC
Duration: 1h 2m
Detected by Pingoru: Dec 19, 2022, 03:04 PM UTC

Update timeline

investigating Dec 19, 2022, 03:04 PM UTC

Morningstar Direct is currently experiencing slowness with certain functionality including, but not limited to, Performance Reporting, Presentation Studio, and Portfolio Analysis. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Support.
resolved Dec 19, 2022, 04:07 PM UTC

We have fixed the issue that caused the slowness of Morningstar Direct. The problem occurred because of a degraded server and service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Morningstar Support.