Morningstar Product incident

Morningstar Service Notification: Morningstar Dynamic Services API Outage

Critical Resolved View vendor source →

Morningstar Product experienced a critical incident on August 28, 2023, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2023, 11:00 PM UTC
Resolved
Aug 29, 2023, 12:46 AM UTC
Duration
1h 46m
Detected by Pingoru
Aug 28, 2023, 11:00 PM UTC

Update timeline

  1. investigating Aug 29, 2023, 01:36 PM UTC

    Morningstar Dynamic Services APIs (previously known as Enterprise Components) are currently experiencing an outage where users are receiving an error message when trying to access the tools or APIs. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. Contact your local Morningstar Support team if you have any questions or additional needs.

  2. resolved Aug 29, 2023, 01:38 PM UTC

    We have fixed the issue that caused the outage of Morningstar Dynamic Services APIs (previously known as Enterprise Components). The problem occurred because of a server issue and service is now restored. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact your local Morningstar Support team if you have any questions or additional needs