Morningstar Product experienced a major incident on December 14, 2023 affecting Retirement Manager User Experience and EZ Enroll API and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Retirement Manager User ExperienceEZ Enroll APIExpress API
Update timeline
- investigating Dec 14, 2023, 05:28 PM UTC
Retirement Manager is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
- investigating Dec 14, 2023, 06:58 PM UTC
We are continuing to investigate this issue.
- resolved Dec 14, 2023, 06:59 PM UTC
This incident has been resolved.