Morningstar Product incident

Retirement Manager User Experience Outage

Critical Resolved View vendor source →

Morningstar Product experienced a critical incident on January 9, 2024 affecting Retirement Manager User Experience and EZ Enroll API and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2024, 06:55 PM UTC
Resolved
Jan 09, 2024, 07:57 PM UTC
Duration
1h 1m
Detected by Pingoru
Jan 09, 2024, 06:55 PM UTC

Affected components

Retirement Manager User ExperienceEZ Enroll APIExpress API

Update timeline

  1. investigating Jan 09, 2024, 06:55 PM UTC

    Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

  2. investigating Jan 09, 2024, 07:33 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 09, 2024, 07:57 PM UTC

    This incident has been resolved.