Morningstar Product incident
Morningstar Direct Web Services is experiencing an issue delaying the calculation of daily and monthly trailing performance .
Morningstar Product experienced a major incident on January 12, 2024, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 12, 2024, 08:30 AM UTC
Morningstar Direct Web Services is experiencing an issue delaying the calculation of daily and monthly trailing performance . The process is running and updates are coming through with a delay. The bulk of the performance calculation is expected to be completed over the next hours. When the calculation processing completed a new notification will be sent out.
- monitoring Jan 12, 2024, 09:09 AM UTC
Infrastructure has been scaled up to ensure processing continues uninterrupted, the process will be closely monitored to completion.
- monitoring Jan 12, 2024, 11:14 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 12, 2024, 05:24 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 12, 2024, 09:53 PM UTC
Daily trailing performance data has completed, we will continue to monitor month end data
- resolved Jan 13, 2024, 10:45 AM UTC
All data has now been processed