Morningstar Product incident
Retirement Manager User Experience Intermittent SSO Failure
Morningstar Product experienced a minor incident on February 1, 2024 affecting Retirement Manager User Experience, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 01, 2024, 02:26 PM UTC
Retirement Manager User Experience is currently experiencing an intermittent issue for SSO login to the application. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.
- resolved Feb 01, 2024, 03:57 PM UTC
We have fixed the issue that caused the Intermittent SSO Failure of Retirement Manager User. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.