Morningstar Product incident

Morningstar Service Notification: Morningstar Direct Outage

Critical Resolved View vendor source →

Morningstar Product experienced a critical incident on July 29, 2024, lasting 5h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2024, 01:00 PM UTC
Resolved
Jul 29, 2024, 06:30 PM UTC
Duration
5h 29m
Detected by Pingoru
Jul 29, 2024, 01:00 PM UTC

Update timeline

  1. identified Jul 29, 2024, 03:20 PM UTC

    Morningstar Direct is currently experiencing an outage where clients are unable to login to the platform. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support with any additional questions or needs.

  2. resolved Jul 31, 2024, 01:47 AM UTC

    We have fixed the issue that caused the outage of Morningstar Direct, and clients can log in to the platform again. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support with any additional questions or needs.