Morningstar Product incident

Morningstar Service Notification: Morningstar Universal Identity Management Issue

Major Resolved View vendor source →

Morningstar Product experienced a major incident on July 30, 2024 affecting Morningstar Advisor Workstation, lasting 5h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 09:30 PM UTC
Resolved
Jul 31, 2024, 02:46 AM UTC
Duration
5h 16m
Detected by Pingoru
Jul 30, 2024, 09:30 PM UTC

Affected components

Morningstar Advisor Workstation

Update timeline

  1. identified Jul 31, 2024, 01:50 AM UTC

    Morningstar is experiencing an issue with our Universal Identity Management (UIM), which is preventing clients from logging in to products or accessing certain functionality. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support with questions or additional needs.

  2. resolved Jul 31, 2024, 02:46 AM UTC

    We have fixed the Universal Identity Management (UIM) issue. Clients can now log in to products and access certain functionality reliant on UIM. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.