Morningstar Product incident

Morningstar Service Notification: Morningstar Direct Login Outage

Major Resolved View vendor source →

Morningstar Product experienced a major incident on October 7, 2024, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2024, 11:45 AM UTC
Resolved
Oct 07, 2024, 02:28 PM UTC
Duration
2h 42m
Detected by Pingoru
Oct 07, 2024, 11:45 AM UTC

Update timeline

  1. identified Oct 07, 2024, 12:44 PM UTC

    Morningstar Direct is currently experiencing an outage with its authentication service, and clients are unable to login. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support if you have any additional questions or needs.

  2. resolved Oct 07, 2024, 02:28 PM UTC

    We have fixed the issue that caused Morningstar Direct’s authentication service outage, and clients can now log in. We always want to deliver the highest quality service and apologize for any inconvenience this may have caused you or your business. Contact Morningstar Support if you have any additional questions or needs.