Morningstar Product incident

Retirement Manager User Experience Slowness

Notice Resolved View vendor source →

Morningstar Product experienced a notice incident on November 6, 2024 affecting Retirement Manager User Experience and EZ Enroll API and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2024, 04:22 PM UTC
Resolved
Nov 06, 2024, 04:37 PM UTC
Duration
14m
Detected by Pingoru
Nov 06, 2024, 04:22 PM UTC

Affected components

Retirement Manager User ExperienceEZ Enroll APIExpress API

Update timeline

  1. investigating Nov 06, 2024, 04:22 PM UTC

    Retirement Manager User Experience is currently experiencing slowness. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

  2. resolved Nov 06, 2024, 04:37 PM UTC

    We have fixed the issue that caused the slowness of Retirement Manager User. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. If you have any questions or if you continue to experience any issues, please contact Relationship Manager.