Morningstar Product incident

Morningstar Service Notification: Morningstar Direct and Office Slowness and Excel Add-In Functionality Issues

Morningstar Product experienced a minor incident on December 9, 2024 affecting Morningstar Direct, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started: Dec 09, 2024, 08:30 AM UTC
Resolved: Dec 10, 2024, 03:45 PM UTC
Duration: 1d 7h
Detected by Pingoru: Dec 09, 2024, 08:30 AM UTC

Affected components

Morningstar Direct

Update timeline

identified Jan 09, 2025, 03:38 PM UTC

Morningstar Direct and Office are currently experiencing slowness, as well as Excel Add-In is experiencing functionality issues where workbooks cannot load or are unexpectedly closing. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available. Contact Morningstar Support if you have any additional questions or needs.
resolved Jan 09, 2025, 03:39 PM UTC

Morningstar Direct and Office's slowness issues were resolved and the platforms are responding as expected. Additionally, Excel Add-In functionality is restored, and workbooks are successfully loading.