Morningstar Product incident

Morningstar Service Notification: Morningstar Report Generation Slowness

Morningstar Product experienced a minor incident on January 29, 2025 affecting Morningstar Advisor Workstation, lasting 6h 38m. The incident has been resolved; the full update timeline is below.

Started: Jan 29, 2025, 02:11 PM UTC
Resolved: Jan 29, 2025, 08:49 PM UTC
Duration: 6h 38m
Detected by Pingoru: Jan 29, 2025, 02:11 PM UTC

Affected components

Morningstar Advisor Workstation

Update timeline

identified Jan 29, 2025, 02:11 PM UTC

Morningstar Advisor Workstation is experiencing slowness with report generation. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide further updates as they become available.
resolved Jan 29, 2025, 08:49 PM UTC

We have fixed the issue that caused the Morningstar Advisor Workstation outage of the Hypothetical and Scenario Builder tools and report generation slowness, and the services are now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact your Customer Success Manager with additional questions or needs.