Morningstar Product incident

Morningstar Service Notification: Morningstar Direct Slowness and Excel Add-In Issue

Morningstar Product experienced a minor incident on February 13, 2025 affecting Morningstar Direct, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started: Feb 13, 2025, 04:53 PM UTC
Resolved: Feb 13, 2025, 08:26 PM UTC
Duration: 3h 33m
Detected by Pingoru: Feb 13, 2025, 04:53 PM UTC

Affected components

Morningstar Direct

Update timeline

identified Feb 13, 2025, 04:53 PM UTC

Morningstar Direct is experiencing slowness as well as a functionality issue with Excel Add-In where clients are unable to extract data. Our team is working to fix the problem as quickly as possible. Contact Morningstar Support with any additional questions or needs.
resolved Feb 13, 2025, 08:26 PM UTC

We have fixed the issues that caused Morningstar Direct's slowness and clients' inability to extract data from Excel Add-In, and the service is now restored. We always want to deliver the highest quality service and are sorry for any inconvenience this may have caused you or your business. Contact Morningstar Support with any additional questions or needs.