Morningstar Product incident

Retirement Manager User Experience Outage

Minor Resolved View vendor source →

Morningstar Product experienced a minor incident on May 27, 2025 affecting Retirement Manager User Experience and EZ Enroll API and 1 more component, lasting 9h 50m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 05:36 PM UTC
Resolved
May 28, 2025, 03:27 AM UTC
Duration
9h 50m
Detected by Pingoru
May 27, 2025, 05:36 PM UTC

Affected components

Retirement Manager User ExperienceEZ Enroll APIExpress API

Update timeline

  1. investigating May 27, 2025, 05:36 PM UTC

    Retirement Manager User Experience is currently experiencing an outage. Our team is working to resolve the problem as quickly as possible. We apologize for any inconvenience and will provide you further updates as they become available. If you have any further questions or needs, please contact Morningstar Relationship Manager.

  2. investigating May 27, 2025, 06:39 PM UTC

    We are currently experiencing a partial outage affecting the "Link Accounts" module within the Retirement Manager User Experience. Users may encounter a blank pop-up window when attempting to access this feature. Our technical team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will provide updates as more information becomes available. If you have any questions or require assistance, please contact Morningstar Relationship Manager.

  3. identified May 27, 2025, 08:56 PM UTC

    We are currently experiencing an issue affecting the "Link Accounts" module within the Retirement Manager User Experience. Users may encounter a blank pop-up window when attempting to access this feature. Our technical team has identified the root cause and is actively working on a resolution. We apologize for any inconvenience and appreciate your patience as we work to restore full functionality as soon as possible. If you have any questions or require assistance, please contact Morningstar Relationship Manager.

  4. identified May 28, 2025, 01:13 AM UTC

    We have implemented code changes and are preparing for a hotfix release tonight. If you have any questions or require assistance, please contact Morningstar Relationship Manager.

  5. monitoring May 28, 2025, 02:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 28, 2025, 03:27 AM UTC

    This incident has been resolved.