MOREnet experienced a notice incident on September 11, 2025 affecting MOREnet Internet and Carrier Network, lasting 11h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2025, 03:11 PM UTC
Sits: Lakeland SD St ClairCouty Library Lumen outage noted with ticket created with vendor . No ETR as of now while investigation begins.
- investigating Sep 11, 2025, 03:15 PM UTC
We are continuing to investigate this issue.
- investigating Sep 11, 2025, 03:33 PM UTC
We are continuing to investigate this issue.
- investigating Sep 11, 2025, 05:15 PM UTC
issue has been transferred to a local carrier who is working on isolating the issue. No ETR given.
- investigating Sep 11, 2025, 06:59 PM UTC
ticket escalated, update requested
- investigating Sep 11, 2025, 08:17 PM UTC
escalated again requesting updates
- investigating Sep 11, 2025, 09:23 PM UTC
no updates given after multiple escalations
- identified Sep 12, 2025, 01:06 AM UTC
as of 5:48pm local carrier identified damaged fiber. work is being done to escavate and repair. no ETR given.
- identified Sep 12, 2025, 01:33 AM UTC
Crews reports the first side has been spliced and the construction crews are prepping the second side. Sites have recovered but the work is not completed. No ETTR is available for hands off.
- resolved Sep 12, 2025, 02:46 AM UTC
splicing completed, all clear.