MOREnet experienced a critical incident on October 22, 2025 affecting MOREnet Internet and Carrier Network, lasting 13h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 22, 2025, 10:15 PM UTC
Sites: Dadeville R-II Eagle Rock Branch Barry-Lawrence Regional Library Hurley R-I Manes R5 Shell Knob 78 Shell Knob Branch Barry-Lawrence Regional Library Willow Springs Public Library Description: There is a Lumen outage that happened just before 5pm today. Under investigation, creating tickets with vendor. No ETR at this time.
- investigating Oct 22, 2025, 10:27 PM UTC
All sites have been called in. Ticket created, Suspected fiber cut. Investigation underway.
- investigating Oct 23, 2025, 01:02 AM UTC
Escalation is in progress for this confirmed fiber cut. Repair will be completed overnight.
- resolved Oct 23, 2025, 11:18 AM UTC
This issue was resolved at midnight. All sites are back online.