Lumen Outage KC area

Update timeline

1. investigating Feb 06, 2026, 09:27 PM UTC

   17 sites offline in KC Area due to a Lumen fault. Under investigation, no ETR currently as it has just been reported.

2. investigating Feb 06, 2026, 09:44 PM UTC

   Lumen discovered a service impact in Gray Summit, MO. Your customer trouble ticket has been related to a network event; The Lumen Network Operations Center (NOC) is investigating to determine the cause. Please be advised that live updates for this event will be relayed at a minimum of hourly unless otherwise stated or as relevant details evolve.

3. investigating Feb 06, 2026, 10:45 PM UTC

   technicians have been dispatched to locate and repair damaged fiber. no ETR given.

4. investigating Feb 07, 2026, 12:31 AM UTC

   Field Operations is on site, and initial fiber readings indicate the fault is approximately 3 miles from the testing point.

5. identified Feb 07, 2026, 01:24 AM UTC

   The issue has been identified and a fix is being implemented.

6. identified Feb 07, 2026, 04:39 AM UTC

   Due to unforeseen circumstances splicers are actively engaged in another fiber event and will likely be forced into a safety break due to the time working. Crews will be re-engaged in the morning on February 07, 2026. The next update will be provided once crews are enroute or as new information becomes available

7. identified Feb 07, 2026, 02:08 PM UTC

   MODOT has put a safety hold on further repair attempts until noon today.

8. identified Feb 07, 2026, 03:03 PM UTC

   Listing of sites impacted by the Lumen outage: Aurora Branch Barry-Lawrence Regional Library Blue Eye R-V Blue Eye Branch - Stone County Library Christian County Library District - Ozark Branch Dadeville R-II Eagle Rock Branch Barry-Lawrence Regional Library Hurley R-I Lakeland R-III Main Branch - Stone County Library Manes R-V Mt Vernon Branch Barry-Lawrence Regional Library Northeast Vernon County R-I (High School) Sheldon R-VIII Shell Knob 78 St. Clair County Library Thomasville Library - Oregon County Library District Willow Springs Public Library

9. identified Feb 07, 2026, 05:49 PM UTC

   traffic control and a splice crew are enroute to the site estimated to arrive within the next 15 minutes

10. identified Feb 07, 2026, 06:05 PM UTC

    traffic control is now fully in place, allowing the splicing team to access the splice enclosure safely. The splicer has opened the enclosure and is currently conducting a visual inspection of the equipment. Troubleshooting and splicing preparations are expected to begin shortly.

11. identified Feb 07, 2026, 08:18 PM UTC

    Repair efforts continue.

12. monitoring Feb 07, 2026, 09:56 PM UTC

    Services have been migrated to an alternate path with Lumen thus restoring services. We are monitoring the status until an all clear is given.

13. resolved Feb 08, 2026, 02:48 AM UTC

    all clear as of 6:40pm.