Centurylink Outage 2/24/26

Update timeline

1. investigating Feb 24, 2026, 07:13 PM UTC

   Sites: Barry-Lawrence Regional Library: Eagle Rock Branch, Shell Knob Branch Dadeville R-II Hurley R-I Manes R-V Shell Knob 78 Centurylink outage is under investigation.

2. investigating Feb 24, 2026, 08:10 PM UTC

   This outage is part of a higher level outage under investigation. "Boots are on the ground" in an attempt to locate and isolate the fault.

3. identified Feb 24, 2026, 09:17 PM UTC

   Their is a fiber fault near Cassville, MO. Technicians are undergoing isolation & troubleshooting. No ETR given.

4. identified Feb 24, 2026, 09:58 PM UTC

   Field crews have identified another area of damage, not too far from the initial fault, due to a construction project. ETA will be given once splice and repair team assess the work that needs to be done.

5. identified Feb 24, 2026, 11:12 PM UTC

   Techs are onsite making repairs, no ETA given as of yet.

6. identified Feb 25, 2026, 01:14 AM UTC

   Fiber crews are working on a restoration plan for this repair as the fiber is located in a creek and near an active construction area.

7. identified Feb 25, 2026, 01:19 AM UTC

   onsite efforts to expose the damaged cable section by hand has commenced while pending the completion of emergency utility locate markings onsite. Once completed, crews will expose the damaged cable section, install two new splice enclosures at each end of the damage location, and place a new fiber section to restore services. Emergency utility locates are anticipated to be completed onsite in approximately 1 hour.

8. identified Feb 25, 2026, 02:18 AM UTC

   Utility locates are in place, excavation commencing

9. monitoring Feb 25, 2026, 11:22 AM UTC

   Services are restoring as splicing activities are being completed

10. resolved Feb 25, 2026, 12:57 PM UTC

    As of 6:29 am, we are hands off, all clear.