Brightspeed Outage #507390367

Update timeline

1. investigating Mar 17, 2026, 11:57 AM UTC

   Sites: NE Vernon SD Description: THere is a service disruption in Rockville, MO. The Brightspeed Network Operations Center (NOC) is actively engaged in diagnosing the problem to ascertain its cause. Will provide updates as given.

2. investigating Mar 17, 2026, 01:47 PM UTC

   A technician has been dispatched to the fault location to investigate and identify the root cause of the issue. An estimated time of arrival is not available at this time.

3. investigating Mar 17, 2026, 02:42 PM UTC

   Field Operations has arrived at the Schell central office to conduct light level testing to determine the source of the service disruption

4. monitoring Mar 17, 2026, 04:28 PM UTC

   Brightspeed is reporting a fiber fault, however our sites recovered shortly after crews arrived at central office. As I have not received an all clear from the vendor, I will place us in monitoring mode until I hear otherwise.

5. monitoring Mar 17, 2026, 04:28 PM UTC

   no all clear given as they are still investigating a fiber cut in the area.

6. identified Mar 17, 2026, 05:20 PM UTC

   The fiber repair crew has located a frozen splice case at the fault point and is actively working to restore service.

7. identified Mar 17, 2026, 06:43 PM UTC

   The technicians are working on the case after determining that all of the splices were bad. Network Operations is monitoring alarms as work continues

8. identified Mar 17, 2026, 08:55 PM UTC

   We are continuing to work on a fix for this issue.

9. resolved Mar 18, 2026, 02:42 AM UTC

   This incident has been resolved.