MOREnet experienced a notice incident on March 17, 2026 affecting MOREnet Internet and Carrier Network, lasting 14h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 17, 2026, 11:57 AM UTC
Sites: NE Vernon SD Description: THere is a service disruption in Rockville, MO. The Brightspeed Network Operations Center (NOC) is actively engaged in diagnosing the problem to ascertain its cause. Will provide updates as given.
- investigating Mar 17, 2026, 01:47 PM UTC
A technician has been dispatched to the fault location to investigate and identify the root cause of the issue. An estimated time of arrival is not available at this time.
- investigating Mar 17, 2026, 02:42 PM UTC
Field Operations has arrived at the Schell central office to conduct light level testing to determine the source of the service disruption
- monitoring Mar 17, 2026, 04:28 PM UTC
Brightspeed is reporting a fiber fault, however our sites recovered shortly after crews arrived at central office. As I have not received an all clear from the vendor, I will place us in monitoring mode until I hear otherwise.
- monitoring Mar 17, 2026, 04:28 PM UTC
no all clear given as they are still investigating a fiber cut in the area.
- identified Mar 17, 2026, 05:20 PM UTC
The fiber repair crew has located a frozen splice case at the fault point and is actively working to restore service.
- identified Mar 17, 2026, 06:43 PM UTC
The technicians are working on the case after determining that all of the splices were bad. Network Operations is monitoring alarms as work continues
- identified Mar 17, 2026, 08:55 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 18, 2026, 02:42 AM UTC
This incident has been resolved.