MOREnet experienced a notice incident on April 9, 2026 affecting MOREnet Internet and Carrier Network, lasting 14h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2026, 11:58 AM UTC
Sites: Administrative Office - Wright County Library Christian County Library District - Sparta Branch Green Forest R-II Hartville R-II Hermitage R-IV Humansville R-IV Licking Branch - Texas County Library Main Library - Texas County Library Miller County Library Iberia - Heartland Regional Library System New Hope Christian Academy Owensville Branch - Scenic Regional Library Polk County Library - Humansville Branch Steele Public Library Summersville Branch - Texas County Library Taneyville R-II Wheatland R-I Description: Many sites offline this morning due to a maintenance overrun. Technicians are working on a fix to restore services. Will provide updates as given. No ETR has been given at this time.
- investigating Apr 09, 2026, 01:19 PM UTC
Issue still under investigation.
- identified Apr 09, 2026, 03:28 PM UTC
still a work in progress, customers may experience flapping (circuit bouncing) while a fix is underway.
- identified Apr 09, 2026, 05:38 PM UTC
although many sites are online, the issue is not fixed and we are not hands off yet. Repairs are still ongoing.
- identified Apr 09, 2026, 06:51 PM UTC
Same status: although many sites are online, the issue is not fixed and we are not hands off yet. Repairs are still ongoing.
- identified Apr 09, 2026, 07:56 PM UTC
Teams are continuing to address routing related concerns and are required to work through each switch individually. As stated earlier, customers are currently online but there are some with issues and we have not been given a hands-off, nor an ETR.
- identified Apr 09, 2026, 09:15 PM UTC
Work continues. Additional updates will be shared as more information becomes available.
- monitoring Apr 09, 2026, 11:44 PM UTC
repair still ongoing with intermittent outages, no ETR given. uplifted status for now.
- resolved Apr 10, 2026, 02:29 AM UTC
Repairs are done for now., A bug with the vendor software update caused a routing disturbance in the network. Further updates have been paused until a permanent fix is in place.