MOREnet experienced a major incident on May 7, 2026 affecting MOREnet Backbone and MOREnet Aggregation, lasting 23h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 07:21 PM UTC
MOREnet engineers are investigating a possible fiber cut affecting some Lumen aggregation. Updates will follow. Affected sites: Leesville R-IX Mirabile C-1 Appleton City R-II Kingsville R-I Hudson R-IX Odessa Branch - Trails Regional Library Hardin-Central C-2 (High School) Oak Hill R-I Calhoun R-VIII MOREnet NOC
- investigating May 07, 2026, 07:39 PM UTC
We are continuing to investigate this issue.
- identified May 07, 2026, 08:47 PM UTC
Lumen has confirmed a transport line down in their network. The Lumen Optical team has been engaged to dispatch and locate damage. Updates will follow. MOREnet NOC
- identified May 07, 2026, 08:53 PM UTC
Lumen has engaged their own teams as well as the local exchange carrier to help locate the damage.
- resolved May 08, 2026, 07:02 PM UTC
Lumen crews isolated a broken fiber in a buried handhole. The fiber was repaired, thus restoring impacted services to a stable state. Validations were performed confirming all associated alarms are clear and services have returned to a stable state. MOREnet NOC