KC Lumen Outage {Brightspeed reported #CS14804272)

Update timeline

1. investigating May 04, 2026, 11:35 AM UTC

   Involved Sites: Appleton City R-I Calhoun R-VIII Chilhowee R-IV Craig R-III Hardin-Central C-2 (High School) Hudson R-IX Kingsville R-I Leesville R-IX Maries County Library Belle - Heartland Regional Library System Maries Co. R-II Maries Co. R-II - Middle School Mirabile C-1 Oak Hill R-I Odessa Branch - Trails Regional Library Pleasant Hill Branch - Cass County Library Recklein Memorial Branch - Crawford County Library District Shawnee R-III Description: At 5:41am a disruption in service was detected in Vichy, MO., Since that time, it has been confirmed there is a fiber cut and restation efforts are underway. A splice team has been dispatched. No ETR has been given as of yet. Updates will be provided as given by the provider.

2. investigating May 04, 2026, 01:23 PM UTC

   A Level 2 escalation has been initiated with the partner provider to obtain an update on fiber fault isolation and progress toward repair.

3. investigating May 04, 2026, 01:48 PM UTC

   Splice crews are onsite, and teams are preparing to conduct additional light level testing to further pinpoint the precise location of the failure.

4. identified May 04, 2026, 03:49 PM UTC

   The damage has been confirmed as vandalism, and the physical break has now been fully identified. Crews are currently working to locate sufficient slack cable to support the repair effort

5. identified May 04, 2026, 04:01 PM UTC

   Updated for current carrier is Lumen.

6. identified May 04, 2026, 05:17 PM UTC

   Looks like the repair efforts have restored services. I have not received an all clear from the vendor which means that work is still being done and your service may become unavailable again. I will post when I get an all clear and set status to "monitoring".

7. monitoring May 04, 2026, 06:03 PM UTC

   all clear has been given, splicing completed.

8. resolved May 05, 2026, 01:53 PM UTC

   all clear given yesterday.