MoonPay incident

MoonPay App Polygon Balances Not Loading

Minor Resolved View vendor source →

MoonPay experienced a minor incident on July 30, 2025 affecting MoonPay App, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 12:06 PM UTC
Resolved
Jul 30, 2025, 04:29 PM UTC
Duration
4h 22m
Detected by Pingoru
Jul 30, 2025, 12:06 PM UTC

Affected components

MoonPay App

Update timeline

  1. identified Jul 30, 2025, 12:06 PM UTC

    We are having issues loading all EVM compatible chain balances in the MoonPay App. We have identified the cause and are working on a fix.

  2. identified Jul 30, 2025, 12:36 PM UTC

    We are aware of an issue with loading assets on Polygon in the MoonPay App. This does not impact any other chains.

  3. resolved Jul 30, 2025, 04:29 PM UTC

    This incident has been resolved.