MoonPay experienced a major incident on August 4, 2025 affecting MoonPay App, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
MoonPay App
Update timeline
- identified Aug 04, 2025, 12:32 PM UTC
We've spotted that something has gone wrong and some users are experiencing their MoonPay App hanging when opening. We're currently investigating the issue, and will provide an update soon.
- monitoring Aug 04, 2025, 12:58 PM UTC
This has now been resolved, and we will continue to monitor. Users will have to close and re-open the App to get the latest fix.
- resolved Aug 04, 2025, 01:24 PM UTC
This issue is now resolved. Effected users will need to close and re-open their app to apply the fix.