MongoDB Outage History
MongoDB is up right nowPingoru has recorded 70 incidents for MongoDB: 64 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 96 of 720 (13%) |
| May 2026 | 8 | 70 of 744 (9%) |
| June 2026 | 3 | 1 of 720 (0%) |
| July 2026 | 11 | 27 of 744 (4%) |
| August 2026 | 5 | 12 of 744 (2%) |
| September 2026 | 4 | 9 of 720 (1%) |
| October 2026 | 5 | 25 of 744 (3%) |
| November 2026 | 0 | 0 of 79 (0%) |
Incidents, newest first
Minor October 20, 2026 GCP Availability Zone europe-west2-b connectivity issues 12h 36m MongoDB Cloud
Started Oct 20, 2026, 07:32 AM UTC· resolved Oct 20, 2026, 08:09 PM UTC
- identified Oct 20, 2026, 07:32 AM UTC
Since 0600 UTC we have observed cluster node connectivity issues isolated to a single availability zone, GCP europe-west2-b. Atlas clusters are distributed across multiple AZs and 3-node clusters can continue to serve reads and writes from nodes in the other 2 Availability Zones in this region. We are working with our partners to resolve the cause of the issue and restore service to the affected nodes.
- identified Oct 20, 2026, 08:38 AM UTC
The Google Cloud status page has been updated to report further information, follow this link for details https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj
- monitoring Oct 20, 2026, 11:43 AM UTC
We are seeing signs of Availability Zone connectivity improving and are continuing to monitor.
- resolved Oct 20, 2026, 08:09 PM UTC
This incident has been resolved.
Major October 9, 2026 Issue impacting Atlas Search availability on certain clusters 1h 47m MongoDB Atlas Search
Started Oct 09, 2026, 04:29 PM UTC· resolved Oct 09, 2026, 06:17 PM UTC
- investigating Oct 09, 2026, 04:29 PM UTC
Ongoing Atlas Search incident known to cause mongot crashes, potential search and vector search outage, impacting a subset of search and vector search users in the Atlas fleet. We have identified the issue and are working on a fix.
- identified Oct 09, 2026, 04:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 09, 2026, 05:09 PM UTC
A fix has been deployed and we are monitoring.
- resolved Oct 09, 2026, 06:17 PM UTC
This incident has been resolved.
Notice October 9, 2026 Admin Admin API: Intermittent Increase in 5xx errors 2h 35m MongoDB Cloud
Started Oct 09, 2026, 01:11 PM UTC· resolved Oct 09, 2026, 03:46 PM UTC
- investigating Oct 09, 2026, 01:11 PM UTC
We are seeing elevated HTTP 500 errors affecting the MongoDB Atlas Admin API. Users may experience intermittent failures when making API calls. We are investigating the root cause and will share another update as our investigation continues.
- monitoring Oct 09, 2026, 02:43 PM UTC
We have deployed a mitigation for the elevated HTTP 500 errors affecting the MongoDB Atlas Admin API. We are seeing signs of recovery and are monitoring the service to confirm the issue does not recur before resolving this incident.
- resolved Oct 09, 2026, 03:46 PM UTC
This incident has been resolved.
Minor October 2, 2026 MongoDB Charts: Infinite login loop when creating new Charts projects 5h MongoDB Charts
Started Oct 02, 2026, 12:01 AM UTC· resolved Oct 02, 2026, 05:02 AM UTC
- identified Oct 02, 2026, 12:01 AM UTC
Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the timing at this moment. Existing Charts projects are not affected.
- resolved Oct 02, 2026, 05:02 AM UTC
This incident has been resolved.
Major October 1, 2026 Trigger processing may be delayed globally 5h 12m MongoDB Atlas App Services and Device Sync
Started Oct 01, 2026, 03:41 PM UTC· resolved Oct 01, 2026, 08:54 PM UTC
- investigating Oct 01, 2026, 03:41 PM UTC
As of approximately 15:00 UTC, some users of MongoDB Atlas Triggers may experience delayed unordered trigger processing. We are investigating and working to restore normal processing.
- investigating Oct 01, 2026, 06:21 PM UTC
We are continuing to investigate this issue.
- investigating Oct 01, 2026, 07:51 PM UTC
Some users may find that their Atlas Triggers are not firing or are not visible in the Atlas UI. We are investigating both symptoms and working to restore trigger processing. We will provide another update as we learn more.
- monitoring Oct 01, 2026, 07:59 PM UTC
Atlas Triggers are firing again, and trigger processing is operational. We are monitoring the service and verifying the status of triggers affected during the incident, including any delayed events. We will provide a further update once verification is complete.
- resolved Oct 01, 2026, 08:54 PM UTC
This incident has been resolved.
Notice September 30, 2026 Delays in Atlas cluster management operations 2h 10m MongoDB Cloud
Started Sep 30, 2026, 06:51 PM UTC· resolved Sep 30, 2026, 09:02 PM UTC
- investigating Sep 30, 2026, 06:51 PM UTC
We are investigating an issue with Atlas metrics ingestion that may delay cluster management operations, including cluster creation and modification.
- identified Sep 30, 2026, 07:01 PM UTC
We've identified an issue with metric ingestion that is causing delays to Atlas Cluster management operations for some customers. Clusters may also appear degraded in the Atlas UI while metrics ingestion is delayed; however, the cluster health is unaffected.
- monitoring Sep 30, 2026, 07:26 PM UTC
The team has implemented a fix and latency of Atlas Cluster management operations are returning to normal. Clusters that incorrectly appeared as degraded in the Atlas UI are also beginning to correctly update their status.
- resolved Sep 30, 2026, 09:02 PM UTC
This incident has been resolved.
Major September 16, 2026 Support Portal Outage 6h 24m MongoDB Support Portal
Started Sep 16, 2026, 09:06 AM UTC· resolved Sep 16, 2026, 03:31 PM UTC
- investigating Sep 16, 2026, 09:06 AM UTC
MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/). If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below: [These numbers have been removed. Active MongoDB customers can access them at the support portal.] We appreciate your patience.
- investigating Sep 16, 2026, 09:09 AM UTC
We are continuing to investigate this issue.
- resolved Sep 16, 2026, 03:31 PM UTC
The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team
Minor September 11, 2026 Atlas is experiencing issues with issuing certificates from Lets Encrypt 2h 23m MongoDB Cloud, MongoDB Atlas for Government
Started Sep 11, 2026, 01:28 AM UTC· resolved Sep 11, 2026, 03:51 AM UTC
- investigating Sep 11, 2026, 01:28 AM UTC
We are currently investigating issues related to certificate issuing failures with Lets Encrypt. Free and Flex cluster provisioning may be delayed.
- monitoring Sep 11, 2026, 02:01 AM UTC
Atlas is seeing elevated errors rates of certificate issuance due to a Let's Encrypt outage (https://letsencrypt.status.io/pages/incident/55957a99e800baa4470002da/6aa35c1d892d7304f2747e01). Free and flex tier cluster provisioning may be delayed.
- resolved Sep 11, 2026, 03:51 AM UTC
This incident has been resolved.
Minor August 28, 2026 MongoDB Atlas Log Integration service degraded 1h 13m
Started Aug 28, 2026, 02:29 PM UTC· resolved Aug 28, 2026, 03:42 PM UTC
- resolved Aug 28, 2026, 02:30 PM UTC
Between approximately 14:29 UTC and 15:42 UTC on August 28, 2026, log delivery via Atlas Log Integration was impacted due to an internal service issue. Some users may have encountered delayed or missing logs during this window. Log delivery has since returned to normal. We are implementing measures to reduce the risk of this happening again.
Notice August 19, 2026 Issues rotating certificates for projects containing only Atlas Free and Flex clusters 1d 1h MongoDB Cloud
Started Aug 19, 2026, 08:45 PM UTC· resolved Aug 20, 2026, 10:07 PM UTC
- identified Aug 19, 2026, 08:45 PM UTC
We have identified an issue impacting certain projects containing only Free or Flex clusters. For those clusters, TLS certificates are not being rotated correctly. This could lead to an inability to connect to your Free or Flex cluster. We are working on remediation steps.
- monitoring Aug 19, 2026, 09:50 PM UTC
We performed remediation steps on all impacted projects. We will continue to monitor for more occurrences of this issue.
- monitoring Aug 19, 2026, 09:57 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 19, 2026, 09:58 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 19, 2026, 10:00 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 20, 2026, 09:39 PM UTC
We have deployed fix, continuing the monitor for any further issues.
- resolved Aug 20, 2026, 10:07 PM UTC
This incident has been resolved.
Minor August 18, 2026 Atlas UI and API Periodic Unavailability 1h 6m MongoDB Cloud
Started Aug 18, 2026, 02:10 PM UTC· resolved Aug 18, 2026, 03:17 PM UTC
- investigating Aug 18, 2026, 02:10 PM UTC
We are investigating an issue where customers periodically cannot access the Atlas UI or utilize the API. Customer clusters are unaffected.
- identified Aug 18, 2026, 02:57 PM UTC
We have identified a new workload that was putting more load than expected on the backing system. We are working on disabling it. Customer clusters remain unaffected.
- monitoring Aug 18, 2026, 03:04 PM UTC
We have disabled the workload and are monitoring the situation
- resolved Aug 18, 2026, 03:17 PM UTC
This incident has been resolved. Following the incident, we identified an issue that caused some internal Atlas jobs not to start as scheduled, resulting in delays to certain changes. The issue was related to this incident "Atlas UI and API Periodic Unavailability" which has been remediated. Customer clusters and their data were not affected; the impact was limited to the timing of control-plane operations. This jobs issue has been resolved as well.
Major August 5, 2026 GCP capacity constraints affecting Atlas deployments 6h 56m MongoDB Cloud
Started Aug 05, 2026, 05:17 AM UTC· resolved Aug 05, 2026, 12:14 PM UTC
- investigating Aug 05, 2026, 05:17 AM UTC
We are investigating an issue with Google Cloud Platform (GCP) capacity that is affecting some MongoDB Atlas customers across multiple GCP regions and geographies. We expect the scope of this issue to continue to expand as our investigation progresses. It currently includes, but is not limited to, multiple GCP regions across North America, Europe, and Asia Pacific/Australia, as well as M50 and S70L instance types. Customers may experience errors or delays when creating or modifying Atlas clusters, particularly deployments with search nodes. Some customers may also see host-down alerts while this issue is ongoing. MongoDB is working with GCP to understand the scope of the issue and restore capacity. Customers encountering provisioning issues may retry later or consider using a different GCP region, cloud provider, or instance size. If you are experiencing a time-sensitive production impact, please contact MongoDB Support through the Support Portal or the in-product support chat. We will provide another update as more information becomes available.
- resolved Aug 05, 2026, 12:14 PM UTC
We believe the symptoms of this have largely subsided, looking at both customer cases and our internal metrics. We will share any more information as we get it, but for now resolving this incident as Atlas is fully operational.
Major August 3, 2026 Elevated errors on VoyageAI APIs 2h 31m VoyageAI Embedding and Reranking Models
Started Aug 03, 2026, 06:47 PM UTC· resolved Aug 03, 2026, 09:18 PM UTC
- investigating Aug 03, 2026, 06:47 PM UTC
VoyageAI APIs are experiencing elevated 5xx errors. We are investigating the issue.
- monitoring Aug 03, 2026, 07:02 PM UTC
A fix has been applied and we are monitoring the system.
- resolved Aug 03, 2026, 09:18 PM UTC
The system has returned to normal operation.
Minor July 29, 2026 Delayed cluster configuration affecting free and flex users 41m MongoDB Cloud
Started Jul 29, 2026, 06:55 PM UTC· resolved Jul 29, 2026, 07:37 PM UTC
- investigating Jul 29, 2026, 06:55 PM UTC
We are investigating an issue with cluster configuration updates getting delayed for a subset of users on free and flex tiers. Cluster access is unaffected.
- identified Jul 29, 2026, 07:06 PM UTC
We have identified the root cause and are rolling out a configuration change to remediate the delayed cluster configuration changes.
- monitoring Jul 29, 2026, 07:31 PM UTC
We have seen errors subsiding and cluster configurations for free and flex customers should be operating normally again.
- resolved Jul 29, 2026, 07:37 PM UTC
This incident has been resolved.
Notice July 29, 2026 Atlas Stream Processing errors in Azure West Europe 4h 35m MongoDB Atlas Stream Processing
Started Jul 29, 2026, 06:11 PM UTC· resolved Jul 29, 2026, 10:47 PM UTC
- investigating Jul 29, 2026, 06:11 PM UTC
We are investigating an issue affecting Atlas Stream Processing in Azure West Europe. Some users may see processors in this region encounter internal errors. We are actively investigating and will share another update as soon as we have more information.
- monitoring Jul 29, 2026, 10:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 29, 2026, 10:47 PM UTC
This incident has been resolved.
Major July 27, 2026 VoyageAI elevated errors 10m VoyageAI Embedding and Reranking Models
Started Jul 27, 2026, 11:37 PM UTC· resolved Jul 27, 2026, 11:48 PM UTC
- investigating Jul 27, 2026, 11:37 PM UTC
All VoyageAI models are experiencing elevated errors. We are investigating the issue.
- investigating Jul 27, 2026, 11:47 PM UTC
We have fully recovered as of 16:41 PST.
- resolved Jul 27, 2026, 11:48 PM UTC
This incident has been resolved.
Major July 23, 2026 Cluster connectivity issues in Azure westus 4h 6m MongoDB Cloud
Started Jul 23, 2026, 04:21 PM UTC· resolved Jul 23, 2026, 08:28 PM UTC
- investigating Jul 23, 2026, 04:21 PM UTC
We are currently investigating an issue with Azure clusters in westus region. Please refer to the azure status post here for more information https://azure.status.microsoft/en-us/status.
- identified Jul 23, 2026, 04:38 PM UTC
Azure has confirmed that there are networking issues in the westus region. Please follow the official azure status post for more detailed updates https://azure.status.microsoft/en-us/status
- identified Jul 23, 2026, 06:26 PM UTC
We are aware of an ongoing Azure networking incident affecting the West US region. Some Atlas clusters hosted in Azure West US may experience intermittent connectivity issues, including failures connecting to clusters, issues with communication between cluster nodes, nodes appearing down, and delays to cluster modifications. Azure is investigating the issue and evaluating mitigation options. We will provide additional updates as more information becomes available.
- identified Jul 23, 2026, 06:54 PM UTC
Azure is rolling out a mitigation for the ongoing networking incident affecting the West US region, and we are seeing signs of recovery. Some Atlas clusters hosted in Azure West US may continue to experience intermittent connectivity issues, including failures connecting to clusters, issues with communication between cluster nodes, nodes appearing down, and delays to cluster modifications. We are monitoring recovery closely and will provide additional updates as more information becomes available.
- resolved Jul 23, 2026, 08:28 PM UTC
Azure has rolled out mitigation for the networking incident affecting the West US region and recovery is complete.
Notice July 17, 2026 MongoDB Atlas and Atlas for Government: New AWS Backup and AWS Data Transfer costs will be unavailable between July 17 and 20 3d 20h MongoDB Cloud, MongoDB Atlas for Government
Started Jul 17, 2026, 04:14 PM UTC· resolved Jul 21, 2026, 01:08 PM UTC
- identified Jul 17, 2026, 04:14 PM UTC
Due to an ongoing incident with AWS's billing data, MongoDB Atlas and Atlas for Government will not be updating AWS network or backup consumption data over this weekend, 2026-07-17 through 2026-07-20. The products themselves will remain fully available. When the upstream issue has been resolved, we intend to display and bill for the correct amounts. Charges will have usage dates that correctly express the usage, but will have the billed date of when this is corrected. Cluster and backup health are unaffected. Other cloud providers' billing data is unaffected. You can follow the upstream incident at https://health.aws.amazon.com/health/status
- monitoring Jul 20, 2026, 03:06 PM UTC
The upstream issue has been corrected. After approximately 0400 UTC on 2026-07-21, most, if not all, of the updated backup and network consumption on AWS will be reflected in MongoDB Atlas and Atlas for Government. Thank you for your patience during this incident.
- resolved Jul 21, 2026, 01:08 PM UTC
This incident has been resolved.
Minor July 9, 2026 Atlas Stream Processing is experiencing issues in Azure - West Europe 2h 7m MongoDB Atlas Stream Processing
Started Jul 09, 2026, 11:03 PM UTC· resolved Jul 10, 2026, 01:11 AM UTC
- investigating Jul 09, 2026, 11:03 PM UTC
We are currently investigating an issue affecting Stream Processing Azure West Europe. User initiated commands & workloads may see intermittent failures.
- monitoring Jul 10, 2026, 12:32 AM UTC
A fix has been implemented and we are monitoring the region.
- resolved Jul 10, 2026, 01:11 AM UTC
The issue has been resolved.
Minor July 9, 2026 Atlas is experiencing issues with issuing certificates from Lets Encrypt 19h 18m MongoDB Cloud
Started Jul 09, 2026, 07:37 PM UTC· resolved Jul 10, 2026, 02:56 PM UTC
- investigating Jul 09, 2026, 07:37 PM UTC
We are currently investigating issues related to certificate issuing failures with Lets Encrypt. Tenant cluster provisioning is currently impacted.
- monitoring Jul 09, 2026, 09:22 PM UTC
We are no longer seeing failures with cert issuance from Lets Encrypt. We are still investigating the root cause of the original errors and will continue to monitor.
- resolved Jul 10, 2026, 02:56 PM UTC
Let's Encrypt service has returned to normal.
Minor July 9, 2026 Atlas Data Federation and Online Archive cloud-provider IAM authentication error 42m MongoDB Atlas Data Federation and Online Archive
Started Jul 09, 2026, 10:23 AM UTC· resolved Jul 09, 2026, 11:06 AM UTC
- investigating Jul 09, 2026, 10:23 AM UTC
Users of Atlas Data Federation and Online Archive using cloud-provider IAM authentication may see pipelines fail with an error when querying backing Atlas clusters. Other authentication methods are unaffected. As a temporary workaround, users can use SCRAM authentication.
- identified Jul 09, 2026, 10:57 AM UTC
We have identified that the issue is caused by a recent configuration change to IAM authentication and are working on a fix.
- monitoring Jul 09, 2026, 11:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2026, 11:06 AM UTC
This incident has been resolved.
Minor July 2, 2026 Impaired Cluster Operations due to Lets Encrypt Service Degradation 26m MongoDB Cloud, MongoDB Atlas for Government
Started Jul 02, 2026, 11:09 PM UTC· resolved Jul 02, 2026, 11:36 PM UTC
- monitoring Jul 02, 2026, 11:09 PM UTC
We are currently monitoring the status of Lets Encrypt after an issue with their API. Tenant clusters and Atlas for Government clusters will experience delays in provisioning due to Lets Encrypt service degradation.
- resolved Jul 02, 2026, 11:36 PM UTC
Let's Encrypt services have returned back to normal. Cluster operations have now returned to normal.
Minor July 2, 2026 Impaired Cluster Operations due to Lets Encrypt Outage 1h 32m MongoDB Cloud, MongoDB Atlas for Government
Started Jul 02, 2026, 07:34 PM UTC· resolved Jul 02, 2026, 09:06 PM UTC
- monitoring Jul 02, 2026, 07:34 PM UTC
We are currently monitoring the status of Lets Encrypt. Tenant clusters and Atlas for Government clusters will experience delays in provisioning due to Lets Encrypt service degradation.
- resolved Jul 02, 2026, 09:06 PM UTC
We've confirmed that Lets Encrypt has returned to normal operations. Cluster operations are now back to normal.
Notice July 2, 2026 AWS cluster backup and restore operations are failing 23m MongoDB Cloud
Started Jul 02, 2026, 10:45 AM UTC· resolved Jul 02, 2026, 11:09 AM UTC
- investigating Jul 02, 2026, 10:45 AM UTC
We are currently investigating the issue where AWS cluster backup and restores are failing. This includes exports and manual downloads as well as restoring to another cluster. We are also investigation potential impact to other operations on AWS clusters such as modifying instance size.
- monitoring Jul 02, 2026, 10:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2026, 11:09 AM UTC
This incident has been resolved. AWS clusters should no longer encounter errors during backup and restore.
Notice June 25, 2026 MongoDB Atlas: Atlas UI loading issues 15m MongoDB Cloud
Started Jun 25, 2026, 06:55 AM UTC· resolved Jun 25, 2026, 07:10 AM UTC
- resolved Jun 25, 2026, 10:16 AM UTC
From 2026-06-25 06:55 UTC to 2026-06-25 07:10 UTC, some users may have experienced intermittent Atlas UI loading failures. We identified elevated traffic to a number of endpoints that increased latency in the Atlas UI service. This caused internal health checks to fail and temporarily reduced healthy Atlas UI capacity. We restored healthy Atlas UI capacity and applied additional rate limiting to the affected traffic paths. We are continuing follow-up work to further reduce the risk of recurrence.