MongoDB incident

MongoDB Atlas: Activation Code redemptions may fail

Minor Resolved View vendor source →

MongoDB experienced a minor incident on November 19, 2025 affecting MongoDB Cloud and MongoDB Atlas for Government, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 05:55 PM UTC
Resolved
Nov 19, 2025, 06:54 PM UTC
Duration
59m
Detected by Pingoru
Nov 19, 2025, 05:55 PM UTC

Affected components

MongoDB CloudMongoDB Atlas for Government

Update timeline

  1. identified Nov 19, 2025, 05:55 PM UTC

    We have identified an issue redeeming Activation Codes in both MongoDB Atlas and MongoDB Atlas for Government. Affected users will have an error when trying to apply their Activation Codes which may show as the "save" button disappearing and the subscription not being applied. There is no workaround at this time. Please try again after this issue clears.

  2. monitoring Nov 19, 2025, 06:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 19, 2025, 06:54 PM UTC

    This incident has been resolved. During this time, users may have also had issues activating self-service support plans. We encourage any affected users to sign up again.