Monarch experienced a minor incident on August 26, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 26, 2026, 08:05 PM UTC
Type: Incident Duration: 18 hours and 52 minutes Affected Components: MX Integration, Web app Aug 26, 20:05:56 GMT+0 - Investigating - We are seeing issues with customers not being able to connect new accounts, updated login settings and fix disconnected credentials when using MX on web. The team is investigating this incident. Aug 27, 00:33:50 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 27, 04:42:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 27, 14:57:41 GMT+0 - Resolved - This incident has been resolved.