There were 3 Molecule outages since February 13, 2026 totaling 3h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
We continue to monitor the Auth0 status but have not registered any impacts to the Molecule platform at this time. However, since user logins may be impacted, we continue to stay alert. Please report any login issues to [email protected] immediately.
We have identified the issue causing the current outage of our reporting capabilities within Molecule. This is isolated to reports and all other functionality remains functional. We are working on a resolution and will be back with you shortly.
We are working to resolve the issue causing the current outage of our reporting capabilities within Molecule. This is isolated to reports and all other functionality remains functional. We are working on a resolution and will be back as soon as we have an update.
Molecule's reporting functionality is currently unavailable. We are actively working with our third-party vendor to resolve the issue. All other features remain fully operational. We will provide an update as soon as possible.
Our team is actively working with our third-party vendor to restore reporting services as quickly as possible. All other functionality remains unaffected. We appreciate your patience and will share another update shortly.
Reporting services have been fully restored. We appreciate your patience while we worked to resolve this issue and apologize for any disruption to your workflow.
We are currently experiencing a technical issue which has prevented the Morningstar settlement market data from updating for yesterday (2026-02-12). Separately, no copied market data has been generated for today. Our Engineering team is actively investigating the issue. We will provide an update as soon as the matter has been resolved. Thank you for your understanding.
Market data is loading on delay. Performance is degraded due to a large market file. We have scaled up our processing workings to handle the load. We investigating further to ensure full processing of market files and will continue to monitor until we are confident this is resolved. Everything else is up, working and accessible.
We are monitoring the market data which continues to load after we scaled up our workers to handle the processing. A large data file backed up our processing of market data which we are now steadily processing. We are actively checking data across all customers to ensure market data has loaded. Please contact [email protected] if you are missing market data.
An EU Severity 1 incident occurred where market data is not loading or copying, causing downtime for customers; the issue was triggered by a web alert and began at 9:22:03 AM UTC on 2/13/2026 (the incident was created by a web alert at 8:51:02 AM UTC); the cause is EU workers not scaling up because the Horizontal Pod Autoscaler didn't obtain CPU metrics, and the response involved manually scaling the workers to process the market data queue first and verifying customer accounts. Further root cause analysis will be performed and actions taken to ensure this scaling issue doesn't reoccur. We apologize for any interruption in your daily business.
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