MoEngage incident

Dashboard-03 : Degraded Performance in Stats Processing

Minor Resolved View vendor source →

MoEngage experienced a minor incident on December 23, 2025 affecting Campaign Stats, lasting 14h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 23, 2025, 09:44 AM UTC
Resolved
Dec 23, 2025, 11:56 PM UTC
Duration
14h 12m
Detected by Pingoru
Dec 23, 2025, 09:44 AM UTC

Affected components

Campaign Stats

Update timeline

  1. monitoring Dec 23, 2025, 09:44 AM UTC

    We are currently experiencing degraded performance in our Stats system, resulting in delays of approximately one hour in updating campaign analytics and reports. Campaign sending and triggers remain fully operational — only the updating of statistics is affected. Our team has implemented a fix and is actively monitoring to ensure performance returns to normal. We apologize for any inconvenience this may cause and appreciate your patience while we continue to verify stability.

  2. resolved Dec 23, 2025, 11:56 PM UTC

    This incident has been resolved.