MoEngage incident

[DC-04] - Delay in File and Warehouse Processing

Minor Resolved View vendor source →

MoEngage experienced a minor incident on January 14, 2026 affecting User Imports and Event Exports (Streams), lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2026, 05:45 PM UTC
Resolved
Jan 14, 2026, 05:53 PM UTC
Duration
7m
Detected by Pingoru
Jan 14, 2026, 05:45 PM UTC

Affected components

User ImportsEvent Exports (Streams)

Update timeline

  1. identified Jan 14, 2026, 05:45 PM UTC

    We are currently experiencing a delay of approximately one hour for File and Warehouse Imports and Exports. Our engineering team has identified the root cause and is actively working on a resolution. We will provide further updates as soon as more information is available.

  2. monitoring Jan 14, 2026, 05:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 05:53 PM UTC

    This incident has been resolved.