MoEngage experienced a major incident on February 10, 2026 affecting In-app & On-site Messaging and Event Triggered Campaigns and Flows and 1 more component, lasting 5h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2026, 10:10 PM UTC
We are currently experiencing a disruption affecting multiple services due to an ongoing outage with our cloud service provider, AWS. Our team is actively monitoring their status updates and collaborating with AWS to restore services as quickly as possible. For more details on AWS’s status, please visit: https://health.aws.amazon.com/health/status
- investigating Feb 10, 2026, 10:35 PM UTC
We are continuing to investigate this issue with AWS as this may be affecting other regions (DCs/ Dashboards) due to issues in their global services like CloudFront.
- monitoring Feb 10, 2026, 10:52 PM UTC
AWS has confirmed recovery of all their affected services. We are monitoring our services to ensure the services are back to normal.
- monitoring Feb 10, 2026, 10:56 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 11, 2026, 03:31 AM UTC
This incident has been resolved.