MoEngage experienced a notice incident on March 12, 2026 affecting In-app & On-site Messaging and Event Triggered Campaigns and Flows, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
In-app & On-site MessagingEvent Triggered Campaigns and Flows
Update timeline
- identified Mar 12, 2026, 05:05 PM UTC
We are currently experiencing a delay in the data ingestion pipeline for following services: 1. Event Triggered Campaigns and Flows 2. Inbound Campaigns (In-App, OSM, WebP) 3. Recent Activity on User Profile We have identified the issue and mitigation has been deployed and lag is being monitored closely by teams.
- resolved Mar 12, 2026, 07:18 PM UTC
This incident has been resolved.