MoEngage incident
Dashboard-03 Service Impact -Smart Trigger and Flow Campaigns
MoEngage experienced a minor incident on March 13, 2026 affecting Event Triggered Campaigns and Flows, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Event Triggered Campaigns and Flows
Update timeline
- investigating Mar 13, 2026, 02:12 AM UTC
Team is currently working on investigating following impacted services in DC03 - Smart Trigger & Flow Campaigns We apologize for inconvenience this may have caused and appreciate your patience. For any queries or immediate concerns, please do not hesitate to contact our support team.
- investigating Mar 13, 2026, 02:13 AM UTC
We are continuing to investigate this issue.
- identified Mar 13, 2026, 02:32 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 13, 2026, 03:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 05:16 AM UTC
This incident has been resolved.