MoEngage incident

Dashboard 03 – Degraded Performance in Trigger-Based Flows

MoEngage experienced a minor incident on March 31, 2026 affecting Event Triggered Campaigns and Flows, lasting 29m. The incident has been resolved; the full update timeline is below.

Started: Mar 31, 2026, 11:11 AM UTC
Resolved: Mar 31, 2026, 11:41 AM UTC
Duration: 29m
Detected by Pingoru: Mar 31, 2026, 11:11 AM UTC

Affected components

Event Triggered Campaigns and Flows

Update timeline

monitoring Mar 31, 2026, 11:11 AM UTC

We are currently experiencing degraded performance in our Trigger-Based Flows system. This is causing delays of up to 45 minutes in user entry and movement within Trigger-Based Flows. Please note that Event-Triggered Campaigns remain unaffected. Our team has fixed the issue and is actively monitoring the system. We apologize for the inconvenience and appreciate your patience as we work to resolve this.
resolved Mar 31, 2026, 11:41 AM UTC

This incident has been resolved. The lag was observed from 06:45 UTC (12:15pm IST) to 11:30 UTC (05:00pm IST).