MoEngage incident
Dashboard 01 - Degraded Performance in Data Ingestion
Affected components
Update timeline
- monitoring Apr 20, 2026, 10:34 AM UTC
We experienced a lag in our data ingestion pipeline between 8:00 AM UTC and 9:00 AM UTC due to an underlying system issue. A hotfix was deployed at approximately 8:45 AM UTC to address the problem. The system is now operating normally and we are actively monitoring it. During the incident window, some processing lag accumulated, which is currently being cleared. We expect the backlog to be fully processed within the next two hours. We apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue.
- resolved Apr 21, 2026, 01:45 AM UTC
This incident has been resolved.
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