MoEngage incident

Dashboard 01 - Degraded Performance in Data Ingestion

Major Resolved View vendor source →

MoEngage experienced a major incident on April 20, 2026 affecting Data Processing and Event Triggered Campaigns and Flows, lasting 15h 11m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 10:34 AM UTC
Resolved
Apr 21, 2026, 01:45 AM UTC
Duration
15h 11m
Detected by Pingoru
Apr 20, 2026, 10:34 AM UTC

Affected components

Data ProcessingEvent Triggered Campaigns and Flows

Update timeline

  1. monitoring Apr 20, 2026, 10:34 AM UTC

    We experienced a lag in our data ingestion pipeline between 8:00 AM UTC and 9:00 AM UTC due to an underlying system issue. A hotfix was deployed at approximately 8:45 AM UTC to address the problem. The system is now operating normally and we are actively monitoring it. During the incident window, some processing lag accumulated, which is currently being cleared. We expect the backlog to be fully processed within the next two hours. We apologize for the inconvenience caused and appreciate your patience while we worked to resolve the issue.

  2. resolved Apr 21, 2026, 01:45 AM UTC

    This incident has been resolved.