MoEngage experienced a major incident on August 25, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 25, 2025, 08:44 AM UTC
Aug 25, 08:44 UTC Resolved - All the services are running as expected. We will work on identifying the root cause of the incident and take steps to prevent such kind of incidents in the future. Aug 25, 07:03 UTC Update - Campaign sending is affected by an hour, Our team is working on sending the pending campaigns in the next 30-60 minutes. Aug 25, 06:57 UTC Update - We are continuing to work on a fix for this issue. Aug 25, 06:56 UTC Identified - We have found an issue with one of our core services in DC3 experiencing a minor outage, due to which some of the dependent Analytics, Segmentation and Campaign services got affected. Our team has identified the issue and we are fixing it.