MobilePay incident

Degraded service on Merchant Portal in Denmark

Minor Resolved View vendor source →

MobilePay experienced a minor incident on September 8, 2025 affecting Business portal, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 05:09 PM UTC
Resolved
Sep 08, 2025, 11:46 PM UTC
Duration
6h 37m
Detected by Pingoru
Sep 08, 2025, 05:09 PM UTC

Affected components

Business portal

Update timeline

  1. investigating Sep 08, 2025, 05:09 PM UTC

    Agreement signing and new order placement in the merchant portal are unavailable for Danish merchants between 08-09-2025 18:00 to 09-09-2025 02:00CEST due to ongoing maintenance at VIRK.

  2. monitoring Sep 08, 2025, 11:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 08, 2025, 11:46 PM UTC

    This incident has been resolved.