Mixpanel Outage History

Apr 10, 17:30 PDT Completed - The scheduled maintenance has been completed. Apr 10, 17:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 7, 15:53 PDT Scheduled - Mixpanel will be performing database maintenance on Friday, April 10, from 5:00 PM – 5:30 PM PDT (April 11, 12:00 AM – 12:30 AM UTC). During the maintenance, Mixpanel's Web Application, MCP, Warehouse Connectors, Data Pipelines, Cohort Syncs, GDPR API, Query API, and Raw Export API may be temporarily unavailable. We expect no Ingestion API downtime and no data loss. If requests to MCP, GDPR API, Query API, or Raw Export API fail during the maintenance window, please retry them once the window has concluded. Ongoing Cohort Syncs, Data Pipeline runs, and Warehouse Connector jobs that fail will automatically retry after maintenance is complete. We will post progress updates on our status page. If you have any questions, please contact support.

Apr 9, 14:44 PDT Resolved - This incident has been resolved. Apr 9, 14:00 PDT Monitoring - A fix has been deployed, and all impacted accounts have had their billing re-run. If you continue to receive errors, please ensure the card on file is up to date. If you are still experiencing issues, please submit a support ticket. Apr 9, 13:03 PDT Identified - We are currently experiencing an interruption with our credit card processing. Our engineers have identified the issue and are working on a fix.

Mar 16, 14:47 PDT Resolved - This incident has been resolved. Mar 16, 12:29 PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar 16, 09:50 PDT Identified - Mixpanel is experiencing increased query latency for projects with EU residency, which may result in HTTP 500 responses when querying or saving reports. Projects with US and IN residency remain unaffected. Our engineering team is working on a resolution.

Mar 2, 17:43 PST Resolved - This incident has been resolved. Mar 2, 12:08 PST Update - We have partially mitigated the issue and are continuing to monitor for any further impact. We are also actively working to address the root cause. Mar 2, 11:42 PST Monitoring - A fix has been implemented and we are monitoring the results. Mar 2, 11:39 PST Identified - The issue has been identified and a fix is being implemented. Mar 2, 11:37 PST Investigating - A subset of users are experiencing OAuth issues when connecting to our MCP server. We are currently investigating this issue.

Mar 2, 13:53 PST Resolved - This incident has been resolved. If Mixpanel is still not loading, please clear your cache and cookies. Mar 2, 13:09 PST Monitoring - A fix has been implemented and we are monitoring the results. Mar 2, 13:05 PST Identified - The issue has been identified and a fix is being implemented. Mar 2, 13:00 PST Investigating - We are currently experiencing issues with loading Mixpanel.com and are working to restore service as quickly as possible. Our team is investigating the issue and will provide updates as soon as we have more information. Thank you for your patience.

Jan 30, 18:41 PST Resolved - This incident has been resolved. Jan 30, 17:48 PST Update - Additional fixes have been implemented. We are continuing to monitor for any further issues. Jan 30, 14:14 PST Update - We are continuing to monitor for further issues. We have identified that a subset of Cohort Syncs are still experiencing delays and are working to resolve these remaining cases. Jan 30, 12:05 PST Monitoring - A fix has been implemented, and we are monitoring the results. Recurring cohort syncs should resume on the next scheduled run with no additional action required. Jan 30, 10:39 PST Investigating - We are currently experiencing delays with Cohort Syncs to external destinations, including custom webhooks and engagement platforms. Our team is investigating the issue and actively working on a resolution. We sincerely apologize for the inconvenience and thank you for your kind understanding. If you have any questions, please contact support

Jan 24, 10:00 PST Resolved - This incident has been resolved. Jan 24, 08:28 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 24, 08:02 PST Update - We are continuing to work on a fix for this issue. Jan 24, 06:25 PST Identified - Mixpanel is experiencing degraded Query API performance, resulting in HTTP 500 responses when querying or saving reports for projects with US residency. Projects with EU and IN residency remain unaffected. Our engineering team is working on a resolution.

Jan 21, 12:48 PST Resolved - This incident has been resolved. Jan 21, 12:27 PST Monitoring - A fix has been implemented and we are monitoring the results. Jan 21, 12:20 PST Investigating - We are currently experiencing issues with loading Mixpanel.com and are working to restore service as quickly as possible. Our team is investigating the issue and will provide updates as soon as we have more information. Thank you for your patience.

Dec 9, 03:55 PST Resolved - This incident has been resolved. Dec 9, 01:05 PST Monitoring - Our Engineering team has identified the issue and deployed a fix - we will continue to review its performance and post another update if any instability reappears or when the problem is fully resolved Dec 9, 00:41 PST Investigating - We are currently experiencing query data discrepancies and are working to restore service as quickly as possible. Our team is investigating the issue and will provide updates as soon as we have more information. Thank you for your patience.

Nov 20, 19:04 PST Resolved - This incident has been resolved. Nov 20, 18:36 PST Monitoring - A fix has been implemented and we are monitoring the results. Nov 20, 17:56 PST Identified - We're experiencing elevated error rates for Query API requests, resulting in HTTP 500 responses for a small subset of users. Our engineering team is working on a resolution.

Oct 27, 08:34 PDT Resolved - This incident has been resolved. Oct 27, 07:22 PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 27, 07:09 PDT Investigating - We are currently experiencing delays in our data ingestion pipeline, affecting projects enrolled in the EU Residency program. As a result, real-time data for a subset of affected projects is delayed, including those forwarding data from the US to the EU. While no data is being lost, our engineering team is actively investigating the issue and working to restore real-time functionality as quickly as possible. We appreciate your patience as we resolve this matter. If you have any questions, please contact support.

Oct 17, 17:01 PDT Resolved - This incident has been resolved. Oct 17, 15:55 PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 17, 15:47 PDT Identified - The issue has been identified and a fix is being implemented. Oct 17, 15:24 PDT Update - We are continuing to investigate this issue. Oct 17, 14:34 PDT Investigating - We're experiencing an elevated level of errors loading reports and successfully making calls to our non ingestion APIs. We are currently looking into the issue.

Oct 1, 08:18 PDT Resolved - The issue has been resolved and all reports are showing imported events as usual. No events were lost during this incident, events were only delayed. Oct 1, 04:55 PDT Monitoring - The Engineering team has released a fix for the issue, and we are currently monitoring. Imported events should now be processed normally, and all reports are expected to return to their usual state. Oct 1, 03:02 PDT Identified - We identified an issue beginning at 12:30 AM PST where /import requests experienced elevated delays. Engineering has applied a fix to scale up the system, and it is recovering, though delays may persist until normal processing is fully restored. We will provide an update once performance has returned to normal.

Sep 8, 14:12 PDT Resolved - This incident has been resolved. Sep 8, 13:35 PDT Update - All new data sent to Mixpanel should be ingested without delay. Some older traffic from the start of the incident is still being processed Sep 8, 12:28 PDT Monitoring - A fix has been implemented. We are monitoring the results and working through the backlog of traffic Sep 8, 12:24 PDT Investigating - We are currently experiencing delays in our data ingestion pipeline, which is affecting real-time data for a subset of projects. While no data is being lost, our engineering team is actively investigating the issue and working to restore real-time functionality as quickly as possible. We appreciate your patience as we work to resolve this matter. If you have any questions, please contact support.

Aug 28, 15:25 PDT Resolved - This incident has been resolved. Aug 28, 15:19 PDT Identified - The issue has been identified and a fix is being implemented. Aug 28, 14:39 PDT Investigating - We are currently experiencing delays in our data ingestion pipeline, which is affecting real-time data for a subset of projects enrolled in the US projects, resulting in delays for a subset of projects. While no data is being lost, our engineering team is actively investigating the matter and working to restore real-time functionality as quickly as possible. We appreciate your patience during this time. If you have any questions, please contact support.

Aug 22, 15:05 PDT Completed - The scheduled maintenance has been completed. Aug 22, 12:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 18, 01:29 PDT Scheduled - Mixpanel will be performing an ingestion infrastructure maintenance on Friday, August 22nd, between 12PM and 5PM Pacific Daylight Time (UTC-7). During the maintenance, US Projects may experience ingestion delay. We anticipate that there will be no data loss. We will post progress updates on our status page. If you have any questions, please contact support.

Aug 8, 14:26 PDT Completed - The scheduled maintenance has been completed. Aug 8, 12:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 6, 03:15 PDT Scheduled - Mixpanel will be performing an ingestion infrastructure maintenance on Friday, August 8th, between 12PM and 5PM Pacific Daylight Time (UTC-7). During the maintenance, EU Projects may experience ingestion delay. We anticipate that there will be no data loss. We will post progress updates on our status page. If you have any questions, please contact support. Please note: This Aug 8th maintenance window was originally scheduled for US Projects; however, this has now changed to EU Projects only. The next maintenance will occur on August 22nd between 12PM to 5PM PT.