Mitel experienced a major incident on May 17, 2022 affecting Contact Center Web Chat, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Contact Center Web Chat
Update timeline
- investigating May 17, 2022, 06:55 AM UTC
We're currently investigating an issue with MiCC chats being delivered to incorrect queues.
- identified May 17, 2022, 07:09 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 17, 2022, 07:26 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 17, 2022, 07:49 AM UTC
This incident has been resolved.