Mitel experienced a major incident on June 21, 2023 affecting Media, lasting 10h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2023, 12:53 AM UTC
We are aware of an issue impacting Voice Assist on the AP cloud. The Voice Assist feature is not currently working and you may see a message indicating the SIP registration has failed. We are investigating and will update as soon as we have more information.
- identified Jun 21, 2023, 01:22 AM UTC
We have identified the issue to be with the underlying caching layer in the CloudLink Media Services stack and are working to recover service as quickly as possible.
- identified Jun 21, 2023, 01:43 AM UTC
While we continue to work on recovery we have observed that the impact is wider than initially observed affecting all applications that use Media Services in the AP cloud. This now impacts call services on Mitel One, MiTeam Meetings, and Voice Assist on the AP cloud.
- identified Jun 21, 2023, 03:04 AM UTC
We continue to work on restoring service.
- monitoring Jun 21, 2023, 06:24 AM UTC
Service has been restored. Any sites that have not reconnected should reconnect automatically. We will continue to monitor over the next few hours.
- resolved Jun 21, 2023, 11:37 AM UTC
This incident has been resolved.