Mitel experienced a notice incident on July 27, 2023 affecting Mitel One, lasting 7d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2023, 01:29 PM UTC
We are currently investigating reports of users experiencing phantom 'Unknown' calls on Mitel One with iOS devices. Rebooting the device when you have an 'Unknown' call may alleviate further instances whilst we continue to work on a resolution.
- identified Jul 28, 2023, 02:38 PM UTC
We have identified the issue and are currently working on a fix.
- identified Jul 31, 2023, 01:47 PM UTC
A resolution has been developed and is currently in test.
- monitoring Aug 01, 2023, 11:57 AM UTC
Mitel One Mobile 6.1.5 has been released for iOS devices, which contains the fix for this issue. Please update the application through the Apple App Store to apply the fix to your device.
- resolved Aug 03, 2023, 02:07 PM UTC
This incident has been resolved. The issue was caused by a defect in the pervious version of the application which is now fixed in the 6.1.5 version currently available on the Apple App Store.