Mitel experienced a notice incident on October 13, 2023 affecting Mitel One, lasting 13d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2023, 12:24 PM UTC
We are currently investigating reports of Mitel One Mobile not notifying users of inbound calls with iOS 17, when the device is locked or the application put to the background.
- identified Oct 17, 2023, 02:32 PM UTC
We have identified the issue and are currently working on a fix. This issue is not unique to iOS 17 as first reported.
- monitoring Oct 17, 2023, 05:56 PM UTC
A fix has been deployed and we will continue to monitor. Should you continue to have issues please uninstall, then reinstall the Mitel One Mobile application and this will resolve the issue.
- resolved Oct 26, 2023, 02:13 PM UTC
This incident has been resolved. A feature was implemented to inform the Mitel One Web application that active calls are no longer ringing. Since the mobile app did not handle the new notification, iOS began to take actions against the mobile app. To fix this we changed the code so it no longer affected iOS.