Mitel experienced a notice incident on October 25, 2023 affecting Mitel One, lasting 7d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 25, 2023, 01:07 PM UTC
We are currently investigating reports of users showing incorrect presence status on Mitel One Web and Mitel One Mobile for Android and iOS.
- monitoring Oct 26, 2023, 02:19 PM UTC
A fix has been implemented and we are monitoring the results. Please note that it is possible for certain users to be stuck in a busy state. The state will be cleared upon the next successful sent or received call.
- resolved Nov 02, 2023, 12:56 PM UTC
This incident has been resolved. A Presence batch event fix was implemented to ensure the correct handling of endpoint events. This inadvertently caused a side affect with Presence, so was reverted back and will be addressed in a future release.