Mitel experienced a minor incident on March 14, 2024 affecting Mitel One, lasting 41d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Mitel One
Update timeline
- investigating Mar 14, 2024, 02:18 PM UTC
We are currently investigating reports of inconsistent presence states on Mitel One Mobile and Mitel One Web.
- investigating Mar 27, 2024, 01:50 PM UTC
We are continuing to investigate reports on a case by case basis. If you are experiencing this issue can you please escalate through your authorized partner.
- identified Apr 04, 2024, 02:22 PM UTC
The issue has been identified and we are working on a fix.
- resolved Apr 25, 2024, 02:11 PM UTC
This issue has been resolved. This affected a small number of customers where their presence was reverting back to an incorrect state.